Shopping
Questions
|
| Q: |
What
components do you carry? Why is there not a list? |
| A: |
We have access
to a wide selection of components. The list get continually
updated. It's best for you to email
your 'wanted' list to us and we'll check into it.
|
| Q: |
How
do the dual sim adapters work? |
| A: |
You can switch
between sim cards by turning your phone on and off.
|
| Q: |
I have more
questions on unlocking... |
| A: |
Please look here
for more questions on unlocking.
|
Selling
your phone
|
| Q:
|
How
do I sell my phone to you?
|
| A: |
You
need to contact
us
with the details of your phone. Providing you want to sell the
phone we can then arrange a suitable way to ship it.
|
| Q: |
How
much will you pay me for my phone? |
| A: |
Please contact
us for a quote stating as many details as you can about your
phone.
|
| Q: |
Which
phones will you buy? |
| A: |
We
will buy most Nokia phones. Please contact
us
if you have a phone to sell.
|
| Q: |
Where
do I send my phone to? |
| A: |
Please
contact
us
for our mailing address.
|
| Q: |
How
will you pay me for my phone? |
| A: |
We
will only issue the person who sends the phone with a British
Cheque.
|
| Q: |
How
do I know you won't just keep my phone without paying for it? |
| A: |
Obviously
this is a great concern. Please let us assure you we are not
into stealing anyone's phone. We would not have gone to all
the effort of producing this website to get closed down for
stealing phones. All the details of where the office is located
are on the 'Contact
Us'
page. The contact telephone number is a mobile number because
we are on the move most of the time. If we are in possession
of your phone without your permission, it would be classed as
stealing. On these grounds you could contact the police to report
the incident. It wouldn't take to many reports to get us shut
down.
|
| Q: |
What
happens once you receive my phone, you examine it and you decide
you don't want it? |
| A: |
If
after inspection we decide that we do not want to buy the phone
from you, we will return you phone to you. To avoid this, please
give us as many details as you can before you send the phone
to us. This way it will minimise the potential of this happening.
|
| Q: |
What
happens if I receive my phone back and it doesn't work? |
| A: |
Should
we ever break anyone's phone we will replace it with another
working model no questions asked. We would be upfront and tell
you if this event ever occurred. If you receive your phone back
and it doesn't work this is not our liability, as we would not
send a non-working phone to you. Your phone may be insured against
breakages etc. If you are concerned about this please do not
send your phone, as we cannot be held responsible for damages
that have occurred during transit.
|
| Q: |
Can
I personally bring my phone to your office? |
| A: |
Unfortunately,
we can't offer this as a service. If you live locally and would
like to sell us your phone, we can arrange a personal visit.
Please contact us
first to make arrangements.
|
| Q: |
Are
phones insured during carriage? |
| A: |
Only
if you insure them. You can pay for us to insure them when we
are sending any phones to you if this is a concern to you.
|
| Q: |
Will
you buy my phone if I live outside the United Kingdom? |
| A: |
Generally,
no. Please contact
us
if you wish to sell your phone from abroad.
|
Unlocking
your phone
|
| Q: |
What
is 'phone unlocking'? |
| A: |
Phone
unlocking is when you remove the Service Provider lock to make
the phone available to other networks. For more information
please refer to the 'Unlock
your phone'
page.
|
| Q: |
How
do I unlock my phone? |
| A: |
There
are several ways you can unlock your phone. All require some
sort of software / hardware (unless you have been given the
key-in unlock code by your Service Provider). For more information
please refer to the 'Unlock
your phone'
page.
|
| Q: |
Can
you unlock my phone? |
| A: |
We
can unlock most Nokia phones. If you are having difficulties
unlocking your phone, please contact us with the details.
|
| Q: |
How
much do you charge for unlocking phones? |
| A: |
We
charge £10 + £4 return insured carriage. £14
in total.
|
| Q: |
Is
my phone guaranteed? |
| A: |
Your
phone is guaranteed by us when we unlock it. This means if we
damage your phone beyond repair while it is in our possession
we will replace it with a same working model. All phones are
checked thoroughly with all UK networks once we have unlocked
them. We are not responsible for any phones once we have posted
them back to you.
|
| Q: |
How
can I pay for my phone to be unlocked? |
| A: |
We
can accept British cheques, postal orders, cash, Paypal or Nochex.
Credit Card access will follow shortly. Please make cheques
payable to Veao Communications. Postal orders should be made
payable to M.Clark
|
| Q: |
Where
do I send my phone to be unlocked? |
| A: |
Please
contact
us
us for our address.
|
| Q: |
Can
I bring my phone to your office to unlock it? |
| A: |
Unfortunately
we can't offer this as a service. If you live in the Fylde Coast,
we can arrange a personal visit to unlock your phone. Please
note in this instance the unlocking service will cost £20
.
|
| Q: |
How
do I know you won't just keep my phone? |
| A: |
Please
click
here.
|
| Q: |
What
happens if I receive my phone back and it doesn't work? |
| A: |
Please
click
here.
|
| Q: |
Will
you unlock my phone if I live outside the United Kingdom? |
| A: |
Sorry,
No.
|
| Q: |
Do
you offer a discount for unlocking multiple phones? |
| A: |
Yes
we do. If you send 5 or more phones you are eligible for a discount.
Please contact
us
for more details.
|
| Q: |
What
happens if you can't unlock my phone? |
| A: |
After
advising you accordingly, we will simply return your phone to
you.
|
Other
questions
|
| Q: |
What
is your address? |
| A: |
Our address is
available to customers.
|
| Q: |
Do
you accept trade enquiries? |
| A: |
Yes, we do. Please
refer here.
|
| Q: |
What
is your Return Policy? |
| A: |
Please refer to
the return policy
page.
|
| Q: |
What
credit cards do you accept? |
| A: |
Visa, Mastercard,
Switch, Visa Delta, Solo, JCB & Eurocard.
|
| Q: |
Is
it safe to use my credit card online? |
| A: |
We use Worldpay
to accept all our credit / debit card payments. Worldpay is
a leading worldwide company who process credit card payments
for businesses.
|
